Summer brings with it annual leave and staff cover issues. This can leave both customers and potential ones feeling frustrated, and may even see them taking their business elsewhere.
Struggling to get hold of someone to talk to, no response to portal enquires and difficulty in reporting repair and maintenance issues are all top customer complaints and are easily avoided when you put the right labour and time-saving tools in place.
To help you enjoy this summer, here are our top 3 time savers, that keep you looking good and make sure your customers and potential ones know you care, no matter how busy you are.
This fantastic tool replies to portal customers 24/7, so you never need to keep potential customers waiting again
With NO setup fee and prices starting at just £49+vat, send portal leads a branded kiss before your competition gets out of bed.
First responders win more business. Make it sure it’s you.
For more information about LeadPro, click HERE.
2. FixFlo Integration
Integrating FixFlo into your website streamlines repair reporting and dramatically cuts down phone calls from tenants, which often take up valuable time that could be spent on more productive activities.
With increased scrutiny on the rental market, Fixflo is also a great way to stay on top of your legal responsibilities.
Find out more about Fixflo HERE
3. Moneypenny Chat and Telephone Answering
When you have your very own dedicated Moneypenny Telephone service, you never need to worry that a call will be missed or unanswered and now with website Chat, your online visitors get the same first class customer service.
Answer your calls and chat when you can but when you are busy, Moneypenny steps in to keep up your great work with their professional property industry team.
We use Moneypenny’s services ourselves so we can’t recommend them enough. In fact, you may have already spoken to or chatted online with one of their team who is working on our behalf already!
Want to know more about Moneypenny?
Click HERE or contact us today.
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