If you were a member of Ombudsman Services: Property, you must now move to either The Property Ombudsman or The Property Redress Scheme, to continue operating legally. For as of today, 6th August 2018, OS:P have withdrawn from handling complaints in the property sector.
OS:P was the approved redress scheme for RICS members, so this will affect them more than most agents.
What will happen during the transition?
OS:P will also continue to provide an enquiry service until the end of 2018, to assist consumers and businesses by directing complaints to the appropriate handler.
This will be operated as a goodwill gesture, to help ensure a smooth transition to the new arrangements your firm have made.
If you haven’t already signed up with a new redress scheme, please see below for contact details:
The Property Ombudsman Services Limited
43-55 Milford Street
Tel: 01722 333306
The Property Redress Scheme
42 Lytton Road
Tel: 0333 321 9418
If you believe you are due a subscription refund, this will not be done automatically and you will need to contact OS:P’s Finance Department directly.
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