How to Raise a Complaint
We encourage customers to first raise concerns informally where possible, as many issues can be resolved quickly through discussion with the relevant team.
Informal Resolution
If you are unhappy with any aspect of our service, please initially contact the relevant member of staff, account manager or support team.
We will always aim to:
- Listen to your concerns fairly and respectfully
- Investigate the issue promptly
- Resolve the matter as quickly as possible
If the issue cannot be resolved informally, you may submit a formal complaint.
Formal Complaints Procedure
Formal complaints should be submitted in writing by email to: [email protected]
Please include:
- Your company name
- Your contact details
- A clear summary of the issue
- Relevant dates, ticket references or supporting information
- The outcome you are seeking